Frequently asked questions

Frequently Asked Questions

Select one of the frequently asked questions below to learn more about taking any of our apartments.

Question about Short-leting

A shortlet apartment is a fully furnished apartment available for short-term stays. Unlike hotels, shortlets offer more space, privacy, and a home-like experience, making them ideal for business trips, vacations, or temporary stays.

Where are your apartments located?

Altura Living apartments are located in prime areas of Lagos, including:

Lekki
Ikoyi
Victoria Island

Each location is selected for security, accessibility, and convenience.

Who can book your apartments?

Our apartments are available to:

Individuals
Couples
Families
Corporate clients
Travelers and tourists

You must be at least 18 years old to make a booking.

What makes Altura Living different?

We provide more than accommodation — we offer a premium living experience, including:

Fully furnished luxury apartments
Reliable power supply
High-speed internet
Professional cleaning services
Responsive customer support

How do I book an apartment?

You can book through:

Our website
WhatsApp
Phone call

Once availability is confirmed, payment is required to secure your booking.

Is payment required before check-in?

Yes. Full or partial payment is required to confirm your reservation. Bookings are only guaranteed after payment is received.

What payment methods do you accept?

We accept:

Bank transfers
Online payments
Corporate payments (for businesses)

Can I reserve without immediate payment?

We can hold a booking for a limited time, but reservations are not guaranteed until payment is made.

Do you offer discounts for long stays?

Yes. We offer discounted rates for extended stays. Please contact us for custom pricing.

What time is check-in and check-out?

Check-in: From 2:00 PM
Check-out: By 12:00 PM

Early check-in or late check-out may be available upon request.

Do you offer flexible check-in?

Yes, we try to accommodate flexible check-in times depending on availability. Please inform us in advance.

What is required at check-in?

Guests are required to provide:

Valid ID (National ID, Driver’s License, or Passport)
Booking confirmation

What is your cancellation policy?

Cancellation policies vary depending on the booking. Please confirm at the time of reservation.

Can I reschedule my booking?

Yes, subject to availability. Please contact us as early as possible.

Are there additional charges?

Additional charges may apply for:

Extra cleaning
Late check-out
Damages

Why should I choose Altura Living Limited?

Because we combine:

Comfort
Luxury
Convenience
Reliability

to give you a seamless shortlet experience in Lagos.

Question about selling

Can a home depreciate in value?

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Is an older home as good a value as a new home?

What is a broker?

Can I pay my own taxes and insurance?

How long does the loan process take?